Refund policy
✨ Jerotom Return & Refund Policy ✨
At Jerotom, we are fully committed to our customers. Our goal is to make sure that every single customer feels happy and satisfied with the products they purchase from us. That’s why we have created a clear, transparent return and refund policy.
In the sections below, you will find all the details about when you can cancel an order, when you are eligible for a refund, and how the return process works.
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🛑 Order Cancellation Policy
The moment you place an order on our website, our team immediately starts processing it. However, we also understand that sometimes you may change your mind or decide that you no longer want the product after placing the order.
👉 That’s why we allow you to cancel your order within 3 hours of placing it.
If you placed a Cash on Delivery (COD) order, we will simply cancel the order without any financial transaction involved.
If you paid online (through UPI, debit card, credit card, net banking, or any other method), your money will be refunded through the same payment gateway you used. Usually, the refunds will be credited and processed your account within 5–7 business days.
⚠ Please note: After the 3-hour window has passed, the order will already be under processing and cannot be canceled.
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⏰ Delivery Timeline
At Jerotom, we always try our best to deliver your order as quickly as possible. Before packing, we carefully check every product to make sure the correct size, design, and quality are being shipped to you.
👉 Once your order is confirmed, you can expect the delivery and receive it within 7 to 10 business days.
Our delivery partners operate across the country, so in most cases, delivery happens on time. However, in rare situations such as natural disasters, courier partner delays, government holidays, or unforeseen events, delivery may take an extra day or two.
You can always order from us with full confidence, knowing your products will reach you on time.
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💰 Return & Refund Policy
At Jerotom, we strongly believe that a satisfied customer is our greatest strength. Still, we understand that there may be situations where a return or refund is necessary. That’s why we’ve created a simple and fair policy.
Here are the exact conditions under which you are eligible for a return or refund ⬇
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1️⃣ Quality Issues
Every product at Jerotom is created with great care and attention. However, if for any reason the design cracks, fades, or gets damaged within 14 days of receiving the product, this will be considered a quality issue and we will initiate the return or exchange/ replacement.
📌 In this case, you can contact our customer support team via WhatsApp or email. We will review your complaint and provide a proper solution.
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2️⃣ Wrong or Damaged Product
Sometimes, mistakes can happen during packaging or shipping. If you receive a product that you did not order, if the wrong size is delivered, or if the product arrives in a damaged condition, you must notify us immediately.
👉 Such issues must be reported within 48 hours of receiving the order.
👉 Along with your complaint, you must also provide a clear video proof — either an unboxing video or a video showing the damage/problem clearly.
⚠ Without video proof, we will not be able to accept any return or refund request.
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✅ How We Solve It
If your complaint is genuine and reported within the specified time frame, our team will give you two options:
For any product related issue you can ask for return within 2 day .
We will send and deliver you a replacement and exchange of the same product with in 7-10 business days .
Or, if you prefer, we will refund your money through the same payment method you originally used.
Either way, we will ensure that the issue is resolved as quickly as possible.
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⚠ Important Guidelines
Please keep the following points in mind regarding our return and refund policy:
You must report issues within the given time frames (3 hours / 48 hours / 14 days). Requests made after these periods will not be accepted.
Refunds will always be processed using the same payment method used during purchase.
No return or refund will be accepted without clear video proof.
Every case is reviewed carefully, and we always aim to handle it fairly and transparently.
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💖 Jerotom’s Promise
At Jerotom, our goal is not just to sell products but to build trust with every customer. Each order is prepared with care and love. Still, if you ever face a problem, solving it fairly and quickly is our responsibility.
We strongly believe in:
✅ Transparency
✅ Honesty
✅ Customer-first service
These are the values that make Jerotom stand out from others.
When you shop with us, shop with confidence—because we are always here to support you, no matter what.